Shipping policy

Contact us: Giving Boldly LLC, 334 E Kearney St, Suite 354, Springfield, MO 65803-3018, giving@givingboldly.com

Your gift is made to order. It is not pulled from a shelf.

Production

Production does not run on weekends. Once an order is received and paid, it enters production the next business day after it has been paid. For example, if an order is paid for on Monday, the first day of production is Tuesday. If an order is paid for on Thursday, the first day of production is Friday, and the second day of production is Monday. Production may occasionally run over weekends during busy periods.

Typical production times, by product type:

  • Acrylic Products: 3-5 business days
  • Message Card Products: 2-3 business days
  • Engraved Products: 3-5 business days
  • Graphic Products, heart, circle, and dog tag graphical jewelry: 2-4 business days
  • Custom Shaped products, custom name necklace, vertical name necklace, acrylics: 3-5 business days
  • Leather Products: 2-3 business days
  • Interior Decor: 5 business days
  • Home and Living: 3-5 business days

On your listings, a timescale of 3-5 business days will work. Each piece is made to order by hand, and there is always a small chance that production may take longer. Holidays and busier seasons can extend production time frames.

Occasionally an order might fail quality assurance checks and will need to be remade. If this happens, you will not be charged for the remake, but it will impact the production time. Typically, it will add 2 days to production.

Shipping times and rates

We ship most products within 1-4 business days. The following is the average transit time. This does not include production time.

We charge a base rate for the first item on an order, plus a per item fee for additional items on the same order. Upsell items are exempt from additional shipping charges. Orders with consolidated shipping and multiple items may increase in price based on quantity, weight, size, carrier and location.

Domestic, starting prices:

  • USA Standard: 2-5 days, USPS, $6.91 + $4.95 per item
  • USA Priority: 1-2 days, FedEx, $12.66 + $4.95 per item

International, starting prices:

  • International Standard: 3-10 business days, DHL or FedEx, $9.85 + $4.95 per item
  • International Priority, select countries: 2-5 business days, FedEx, $26.00 + $4.95 per item
  • Canada Standard: 4-8 business days, DHL or FedEx, $10.50 + $4.95 per item
  • Canada Priority: 2-5 business days, FedEx, $24.70 + $4.95 per item

Your charge at checkout for this store is a flat $5.99 per order.

Production for variable-rate products can take up to 5 business days, once shipped they typically arrive to customers within 2-5 days, excluding Sundays.

General shipping information

USA Priority important note: FedEx cannot deliver to P.O. Boxes, as they do not have access to them.

All times above can fluctuate occasionally for various reasons, including larger volumes of packages processed than normal, or delays to customs processing.

Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.

While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfil requests such as redirecting packages, recalling packages, or expediting shipping, and we will look to resolve shipping issues in other ways.

If an order has been shipped and the tracking has not been updated 10 days from the date shipped, you may contact support for further investigation.

Tracking is available for all USA orders via FedEx or USPS. Tracking is available to around 36 international countries. The tracking will be uploaded to the Shopify order automatically by the end of the day we ship it. All international mail items will show no tracking updates once they have left the USA, until they have cleared customs in the destination country. USA orders via USPS last-mile includes Saturday delivery.

While we make every effort to label our shipments to assist customers with the fastest delivery, if customs charges are applied on a shipment, this is payable by the customer.

Giving Boldly LLC does not cover items that are lost or stolen in transit if the package is marked as Delivered by the carrier, unless the order was purchased with ShineOn Package Protection.

Carriers:

  • For USA Domestic orders, we use USPS.
  • For USA Priority orders, we use FedEx.
  • For Canada Standard orders, we use DHL, and they are shipped Delivery Duty Paid, so your customer does not have to pay any additional fees.
  • For Canada Priority orders, we use FedEx.
  • For Europe, UK, and International orders we use FedEx or DHL, depending on location.